Jira Documentation

Videos

Short format, 1 to 3 minutes per sequence

• First login to the portal

  30 seconds

  From the welcome email received from tebicom: create your password and access the portal for the first time.

• Log in to the portal

  10 seconds

  Access the JIRA portal with your email address and password.

• Reset your forgotten password

  20 seconds

  Request a reset link from the login page and set a new password.

• Create a ticket from the portal

  1 minute

  Choose between an incident and a service request, describe your need, and define the priority and visibility of the ticket.

• To follow up on a request and respond to it

  30 seconds

  Check the progress of your tickets, understand the statuses, and reply to a technician from the portal or by email.

• Approve or reject a ticket

  30 seconds

  Approve or decline a service not covered by your contract, from the received email or from the portal.

• Configure your user profile

  40 seconds

  Change your name, password, display language, and time zone.

Documents