Always looking for solutions to improve its services, tebicom now gives its clients the possibility to call our Helpdesk service starting at 7:00 AM.
The following channels are available for opening a ticket from 7:00 AM to 12:00 PM and from 1:30 PM to 5:30 PM during business days:
- By phone: +41 26 4223610(to be prioritized in case of emergency)
- Online: http://helpdesk.tebicom.ch
- By email: helpdesk@tebicom.ch
Then, our clientele with a Tebisupport or Tebiservice contract will be able to track the management of ongoing incidents.
Our Helpdesk provides you with the following services:
- Restoration of normal service operation to minimize the impact on business activities and ensure the best levels of service quality and availability.
- Incident management for any event that causes an interruption or decrease in the standard quality of a service.
- Identification of recurring incidents, problem resolution, implementation of a workaround for incidents to minimize their impact in the first instance.