tebicom's helpdesk service is accessible through various channels, including:
- By phone via our new direct line at 026 422 36 11 for urgent incidents and requests.
- By e-mail helpdesk@tebicom.ch for non-urgent intervention requests.
- Via our Service Desk portal for our clients with a support contract.
Our teams respond to requests Monday to Friday (excluding holidays) from 7:00 AM to 12:00 PM and from 1:30 PM to 5:30 PM.
Tebicom continuously seeks to improve its services to best meet its clients' expectations.