{"id":231,"date":"2020-02-05T19:04:18","date_gmt":"2020-02-05T18:04:18","guid":{"rendered":"https:\/\/tebicom.emblematik.website\/?p=231"},"modified":"2026-06-11T08:31:34","modified_gmt":"2026-06-11T08:31:34","slug":"nouveaux-horaires-de-notre-helpdesk","status":"publish","type":"actualite","link":"https:\/\/tebicom.ch\/en\/actualites\/nouveaux-horaires-de-notre-helpdesk\/","title":{"rendered":"New helpdesk hours"},"content":{"rendered":"<p>Always looking for solutions to improve its services, tebicom now gives its clients the possibility to call our Helpdesk service starting at 7:00 AM.<\/p>\n<p>The following channels are available for opening a ticket from 7:00 AM to 12:00 PM and from 1:30 PM to 5:30 PM during business days:<\/p>\n<ul>\n<li>By phone: +41 26 4223610<strong>(to be prioritized in case of emergency)<\/strong><\/li>\n<li>Online:\u00a0<a class=\"external\" href=\"http:\/\/helpdesk.tebicom.ch\">http:\/\/helpdesk.tebicom.ch<\/a><\/li>\n<li>By email:\u00a0<a>helpdesk@tebicom.ch<\/a><\/li>\n<\/ul>\n<p>Then, our clientele with a Tebisupport or Tebiservice contract will be able to track the management of ongoing incidents.<\/p>\n<p>Our Helpdesk provides you with the following services:<\/p>\n<ul>\n<li>Restoration of normal service operation to minimize the impact on business activities and ensure the best levels of service quality and availability.<\/li>\n<li>Incident management for any event that causes an interruption or decrease in the standard quality of a service.<\/li>\n<li>Identification of recurring incidents, problem resolution, implementation of a workaround for incidents to minimize their impact in the first instance.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Always looking for solutions to improve its services, tebicom now gives its customers the ability to call our Helpdesk service from...<\/p>","protected":false},"featured_media":0,"template":"","pole":[],"categorie_actu":[],"class_list":["post-231","actualite","type-actualite","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Toujours \u00e0 la recherche de solutions pour am\u00e9liorer ses services, tebicom donne d\u00e9sormais la possibilit\u00e9 \u00e0 ses clients d\u2019appeler notre service de Helpdesk \u00e0 partir de 07h00 du matin. 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